1 August Dedicated Service Representatives August 1, 2016 By General, School Websites school wesites, webhost, service, customer service, schools, personal 0 Personalized technical support, ongoing access In an effort to continue to enhance our customer service and support Live Help and Toll Free Phone options, SchoolDesk will be assigning a new and DEDICATED support representative to work with you and your schools. The new dedicated support representative will serve as your go-to expert for your technical support questions and will be available to you and your team via phone and email. DSR's provide guidance on how to avoid potential issues going forward so that you can get your questions answered and get back to your busy day. Your new Dedicated Support Representative will be: Proactively Spot-checking your web sites for any possible issues and offering solutions to potential problems Introducing features and modules that could better assist in managing your site or communication with your staff, students, and communities Contacting you directly each month to ensure that there are no lingering issues, and to make sure that all of your questions or problems have been resolved Your personal liaison for help desk trouble tickets or any other ongoing service questions Related What The New E-Rate Funding Can Do For Your District What the $1.5 billion increase in E-rate's annual funding approved by the Federal Communications Commission means for your school. PowerSchool selects SchoolDesk as a partner PowerSchool selects SchoolDesk as a partner Google accidentally leaked hundreds of thousands of customers' personal details — and didn't notice for 2 years Google accidentally leaked hundreds of thousands of customers' personal details — and didn't notice for 2 years Integrating technology and curriculum Integrating technology and curriculum Showing 0 Comment Comments are closed.